Theme under user preference missing in service portal

[Divya Rajasekar]

In Service portal, under profile there is user preference theme tile is missing. Please refer to image below. Please note instance upgraded from Yokohoma to Australia and the portal record (SP) theme is updated as coral.

Please advise on this 

#coral theme #service portal #australia

[Dr Atul G- LNG]

Hi @Divya Rajasekar 

I recently updated my PDI, and I can see the theme widget available only under the SP portal, not in ESC. This is as per the current design for now. If you are still facing the issue, please try upgrading the SP portal plugin.

[Ankur Bawiskar]

@Divya Rajasekar 

if you are sure this started coming post upgrade to Australia then raise a case with ServiceNow

[Dr Atul G- LNG]

This is update in Australia release only

[Tanushree Maiti]

Hi @Divya Rajasekar 

Refer KB article : KB2686590 Theme option is not available on user preference 

Resolution

1) Check if "glide.ui.polaris.dark_themes_enabled" is set

--> glide.ui.polaris.dark_themes_enabled = true

https://www.servicenow.com/community/developer-forum/theme-option-not-showing-under-preferences/m-p/...

2) Compare with the out-of-the-box configuration, and check if custom theme has dark theme variant available. Creating a dark variant should resolve the issue.

* Out-of-box theme -- You can see a dark theme variant: 
/nav_to.do?uri=sys_ux_theme.do?sys_id=31bf91ae07203010e03948f78ad30095

--> You can refer to below KB article to Dark theme variant && refer to the out-of-the-box theme for reference.
KB1647718 - Applying Dark theme variant with custom configured theme