Theme under user preference missing in service portal

[Divya Rajasekar]

In Service portal, under profile there is user preference theme tile is missing. Please refer to image below. Please note instance upgraded from Yokohoma to Australia and the portal record (SP) theme is updated as coral.

Please advise on this 

#coral theme #service portal #australia

[Dr Atul G- LNG]

Then it might be a PDI issue only, because in PDI it has been working fine since day one for me. please try taking a new PDI. If it is a customer instance issue, then log a Now Support case.

[Ankur Bawiskar]

@Divya Rajasekar 

if you are sure this started coming post upgrade to Australia then raise a case with ServiceNow

[Dr Atul G- LNG]

This is update in Australia release only

[Tanushree Maiti]

Hi @Divya Rajasekar 

Refer KB article : KB2686590 Theme option is not available on user preference 

Resolution

1) Check if "glide.ui.polaris.dark_themes_enabled" is set

--> glide.ui.polaris.dark_themes_enabled = true

https://www.servicenow.com/community/developer-forum/theme-option-not-showing-under-preferences/m-p/...

2) Compare with the out-of-the-box configuration, and check if custom theme has dark theme variant available. Creating a dark variant should resolve the issue.

* Out-of-box theme -- You can see a dark theme variant: 
/nav_to.do?uri=sys_ux_theme.do?sys_id=31bf91ae07203010e03948f78ad30095

--> You can refer to below KB article to Dark theme variant && refer to the out-of-the-box theme for reference.
KB1647718 - Applying Dark theme variant with custom configured theme

[Divya Rajasekar]

dark theme is available im asking about under user preferences theme tile is missing