Ticket transferred report
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‎06-02-2023 08:15 AM
Ticket transferred report from MPG-SG-NA SN FCC to MPG-SG-NA SN System & Technology
Example FCC team received a ticket that is assigned to Systems and technology team after they fix the issue the ticket is transfer back to FCC team to check with user and close the task. So the Systems and Technology team will need a report on how many ticket they have worked on (This team is only working on ticket but not actually closing).

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‎06-02-2023 01:40 PM
Hi Chaitali,
Please look at the answer I just provided to a similar request:
At least it will give you a hint how to do your report with the incident_metric database view.
JP