To avoid duplicate entry created by SCCM in ServiceNow Asset Management Module if entry already created manually.

[naveenrana]

In ServiceNow London Version, the Asset & CMDB module is interlinked and if we integrate SCCM. SCCM will create a entry first in CMDB_CI table in Deployed Production status and subsequently the corresponding Asset entry will also be created. However, what if my customer create the manual entry first in ALM_hardware table for any asset in Received Status and after 2 days the same asset will be captured by SCCM. Hence, SCCM can not identify the entry created manually and create a duplicate entry for the same asset. In order to avoid the duplicate in this situation, what can be done. Could any of you please advice.

[Brian Lancaster]

Sounds like you need a before insert business rule on the alm_hardware to prevent duplicate records.

[naveenrana]

Thanks Brian, now we have made "Serial Number" as a Identifier instead of "Sys ID" and it is working fine.

[manoj_s]

We are also facing the same issue.

Can you let us know where did you update the identifier ?

[Brian Lancaster]

So are you say you set the Serial Number field to be the unique identifier?