In ServiceNow London Version, the Asset & CMDB module is interlinked and if we integrate SCCM. SCCM will create a entry first in CMDB_CI table in Deployed Production status and subsequently the corresponding Asset entry will also be created. However, what if my customer create the manual entry first in ALM_hardware table for any asset in Received Status and after 2 days the same asset will be captured by SCCM. Hence, SCCM can not identify the entry created manually and create a duplicate entry for the same asset. In order to avoid the duplicate in this situation, what can be done. Could any of you please advice.
