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to create a service catalog

NAYEEMURR
Tera Contributor

‎04-23-2025 06:22 AM

in catalog there is one scenario how to create > Type of machines (Windows or MAC, which can be pulled in from CMDB) , can you please help me on this?

 

Regards,

Syed Nayeem

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Dr Atul G- LNG
Tera Patron

‎04-23-2025 12:17 PM

Hi @NAYEEMURR 

 

Are you storing this information (type of machine in the CMDB)? If yes, you can retrieve it using a dot walk.

What I think is:

  1. Create a variable that refers to the cmdb_ci table to get the name.

  2. Then, create another variable that will be auto-populated based on the value from the previous one.

Here’s a sample:

 

https://www.servicenow.com/community/developer-forum/how-to-display-city-value-from-location-table-r...

 

 

AGLearnNGrow_0-1745435794051.png

 

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