To Learn About ServiceNow License and Process End to End

[pavan1214]

Hi Snow Expertise Team,was Looking out to know the complete process of Snow Licensing in a organization. Because i'am planning to get Snow Software in our Company .please would anyone connect with me. please consider this has high prioirty. 

[johnfeist]

HI Pavan,

The required answer is that this is something that you need to discuss with your sales team.

I can give you some insights.  I'm going to use fulfiller licenses as the example.  You purchase some number of licenses within your service agreement.  Over time if you need more, you request an order form from your sales team that details the number of licenses and cost.  You return the signed order form and your P.O. to your sales team and they take over from there.

You can see where you are in terms of number of licenses purchased vs number in use by navigating to Subscription Management | Subscription Overview.

Licenses are most commonly assigned by group membership.  You can assign roles to a group.  Those roles convey to all members.  In most areas, the fulfiller license is granted by a role.  In ITSM that role is ITIL.  One user will never have more than one license of a given type regardless of how many groups they they are in.

That's the OOTB process.  What many of us do is implement procedures to find licenses that have not been used for a certain amount of time and reclaim them because they are not cheap.  Licenses are purchased as just that.  It is up to you who gets the license.  Similarly those licenses can be reassigned if you've reclaimed a license for lack of use or someone moves to a new position where they don't need it or a licensee leaves the company.

There is also a business approver license.  This is needed to enable users who are not otherwise licensed to approve things (requests, changes, etc.).  While significantly cheaper than fulfillers, they are not free.  That also raises the potential for needing a lot of those licenses. Consider the scenario that anyone who manages people might be called upon to grant an approval. I know a number of us have created algorithms that grant an approver license when it is needed and take it away when it is no longer needed.

I hope this gives you at least some of the information that you need.