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Resolved! How to convert Duration to Seconds

Is it possible to convert duration to seconds?  The real problem I have is this. I have fields something like these on the form:  Start Date: (datetime field)End Date:(datetime field)Duration: (duration field)  On Duration change, I need to validate...

devspider44 by Giga Contributor
  • 10581 Views
  • 5 replies
  • 6 helpfuls

Resolved! UI policy - field not mandatory

On the incident/incident form, I have a UI policy that runs         If location ='s X > add additional field and make it mandatoryBut, is it possible to do the reverse? I want to make something like :         If location ='s X > make caller field (w...

bjhughey164 by Mega Expert
  • 2218 Views
  • 13 replies
  • 0 helpfuls

Incident Management and Change Request..

Hi,Aside from using the developer instance, is there any other website we can look into on how to handle Incidents and Change Requests?Thank you!

zrocky by Giga Contributor
  • 2070 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to find out who deleted a record

Hi, somebody deleted a change request in ServiceNow.   My question is how do I find out who deleted the record?   Does ServiceNow how a log for this?Thanks-Julio

Reference field to search on 'contains'

I have created a reference field on the change form which relates to the project table.  I would the search on this field to be a contains search rather than starts with.  Can anyone help me achieve this please?

ebaileyybs by Tera Expert
  • 8679 Views
  • 5 replies
  • 2 helpfuls

Resolved! Removing New Button on Problem Tasks Related List

On the Problem form, in the "Problem Task" related list below, there is a "New" button for people to add new Tasks to the Problem.   In addition to just showing this "New" button to people who have certain roles, we also would like to just show it fo...

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jmiskey by Kilo Sage
  • 2051 Views
  • 5 replies
  • 2 helpfuls

How to avoid creation of CI's when Discovery runs

We're trying to get discovery at my company to NOT create Computer CI's, even if there is matchable data discovered and no CI matches in the CMDB.   The result would be that Discovery only updates existing matched CIs and does not create new CI's.Is ...

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Homepage favorites

Good day all,This is going to be a silly question but i am running Fuji and have bee trying to setup the mobile app for our users.In doing so I am trying to setup the favourites that appear on the home page.The wiki suggests that in order to make a f...

colinmorgan by Kilo Contributor
  • 2420 Views
  • 3 replies
  • 0 helpfuls

Industry Benchmark Data

Hi All, I was wondering if anyone was aware of industry standard bench-marking data for servicedesk (ex, Avg. Tickets per Month/tech; First Call Resolution; Avg. ticket duration, etc.)I believe HDI supplies some of this data, but you have to be a mem...

adamrauh by Kilo Expert
  • 2869 Views
  • 4 replies
  • 1 helpfuls

Hi Guys is there any way to display Maintenance schedules??

Hi Guys is there any way to display Maintenance schedules in a calender view as change calender??..Need some breif explanation about Maintenance schedules, Maintenance windows, Black out dates and Conflict properities..plzz help me out guys.

ganesht by Tera Expert
  • 2153 Views
  • 7 replies
  • 2 helpfuls

Report on Application to Server Mapping

Hello, How can I pull out a report with the details of applications to CI (Server) mapping?My requirement is to identify which all applications are related to/ installed/ mapped on which server.

debajyoti by Giga Contributor
  • 4607 Views
  • 6 replies
  • 2 helpfuls