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Is it possible to sort a list based on more than one field? i.e If in 'Tasks' module, if I click on 'Number' to sort it by the Number, then if I click on 'Priority' it should sort by 'task number' and then by "Priority".Thanks in advance,Jaya Bharath...
I would like to know if there is a way to perform a query on the history of the assets, for example I would like to find all the assets that have at some time in their life-cycle been assigned to A N Other.As I am a novice to Service-Now, if such a q...
When I create a new Project Task and select 'Start of specific date' for Time contstraint, the Planned start date is still grayed out. I have to submit the task and then reopen it to be able to set the date I want. I've had several complaints about t...
Hi,As soon as any user logged in he gets some different page on screen which has no option for 'Add content', I am not able to find that page name to edit it.How can I change that page, it appears first after getting logged in.please see attached sna...
Has anyone created any Active Aging reports in SN (off the incidents table)? I would like to create an aging report and count tickets by windows (0-5 days, 6-10 days, etc.) Can something like this be created in a report? Any feedback is appreciated.
I'm looking for a way to manually remove or cancel a group approval that has been added by workflow. I can set the approval status to "No Longer Required" but that doesn't get communicated to the workflow so it waits forever for that record to either...
Is it possible for a configuration item to have multiple addresses? Would I have to setup a CI for each IP address?
Hi,We are trying to use the risk assessment plugin for the calculation of risk. While I fill the risk questions in the plugin and click on 'submit' button , my risk should be calculated. We do not want to click on the 'execute risk calculation' relat...
I incorrectly closed the wrong change request. I thought there would be a "re-open" button on the Change page, but turns out I was wrong again. I've checked with my SysAdmin and I've been told that it's "not possible to reopen a change after it's bee...
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...
I hope I am not missing another topic that has already touched base on this but if I did I apologize. We are getting ready to start working on some inbound actions and here are some scenarios:Email will be sent to a specific address > hits exchange a...
does any body know glide.proxy.host system property is set for what purpose? does it to resolve to particular URL externally? Thanks in advance.
I have created 2 fields ( u_flag, u_flag_date) in the incident formu_flag is type "True/False"andu_flag_date is of type "glide_date_time".I am try set the 'u_flag_date' with the current date-time if 'u_flag' is checked. My client script below is not ...
Hi there,We would like to duplicate the Incident Module and put it into a new table so that we can give it out to some of our customers to use. (Including it's business rules, client scripts and so forth)We currently have a business split on our curr...
I am creating a new catalog task where the assignment group will be Database Administration and the "assigned to" should be the group manager of the assignment group. Is there a way dynamically make the group manager the assigned IT Rep for the task?...
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