To upgrade from ITSM to ITSM Pro

B Ashok
Tera Guru

‎01-20-2025 02:33 AM

We would like to upgrade from ITSM Standard to ITSM Pro.

Do we simply need to install the required plugins, or do we need to procure the license first for the plugins to be reflected?

We want to fully leverage the Virtual Agent for complete customization and support more conversations.

 

Thanks

Ashok

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-20-2025 02:35 AM

Hi @B Ashok 

 

Till non-prod, no license will be charged but in prod, it will be. So better speak to your SN account manager and then move forward.

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AndersBGS
Tera Patron
Tera Patron

‎01-20-2025 01:40 PM

Hi @B Ashok ,

 

All upgrades / purchases needs to be taken by dialogue with your ServiceNow account representative. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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