Track requests submiited through service channels

[Khyati Panchal1]

My requirement is:
I want to collect the data of the requests submitted through different service channels for reporting for specific date range.
 
As if ; data showing how many requests are submitted through email or phone or chat , etc. 

[Dr Atul G- LNG · Accepted solution]

Hi @Khyati Panchal1 

There is no field on RITM called Channel, if you have something similar you can create report. Here is incident sample

[Hemanth M1]

Hi @Khyati Panchal1 ,

Use Contact Type on the sc_req_item (if your populating it)

Create a report/Use table filter (if its one time)

Group by on "Contact type"

Hope this helps!!!

[Dr Atul G- LNG]

Valid answer and thanks @Hemanth M1 

I just search with Channel not as contact type, thanks for inputs.