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09-06-2024 06:34 AM
My requirement is:
I want to collect the data of the requests submitted through different service channels for reporting for specific date range.
As if ; data showing how many requests are submitted through email or phone or chat , etc.
Solved! Go to Solution.
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09-06-2024 06:40 AM
There is no field on RITM called Channel, if you have something similar you can create report. Here is incident sample
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-06-2024 06:40 AM
There is no field on RITM called Channel, if you have something similar you can create report. Here is incident sample
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-06-2024 06:55 AM
Hi @Khyati Panchal1 ,
Use Contact Type on the sc_req_item (if your populating it)
Create a report/Use table filter (if its one time)
Group by on "Contact type"
Hope this helps!!!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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09-06-2024 06:59 AM
Valid answer and thanks @Hemanth M1
I just search with Channel not as contact type, thanks for inputs.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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