We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Transfer of Universal Request to other departments

Apu1
Tera Contributor

Hi,

I have a requirement that I want to have a "Transfer" button on Universal Request record and on click of it should show a modal popup which gives a list of departments to transfer the universal request to eg - Universal request to be transferred to Finance so then when I select finance it should transfer the ticket to Finance.

 

How to do it? Any ideas? Any suggestions how to achieve this?

1 REPLY 1

palanikumar
Giga Sage

Hi,

You can follow the below article if you are using workspace

https://docs.servicenow.com/bundle/washingtondc-application-development/page/administer/ui-builder/t...

 

Thank you,
Palani