Translating Group Names

[PedroJuanTorres]

Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 
1- Change the type of the "Name" OOB field from String to Translated Text and add records for the translation in the Translated Text table.
2- Create a new custom field of type Translated Text and replace this new field as the display value for the table groups, hiding the OOB field.
We want to know which way follows ServiceNow best practices.

[OscarF]

Hi Pedro, thanks for your question!

I've had the same question in the past and couldn't get a conclusive answer.

[ebarrette]

Hi, we are also interested in translating not only the group names, but departments, business units, etc...

If my understanding is correct one of our ServiceNow HR Dev said there's an issue with ACL getting bypassed in some HR modules when using the alternate language due to the validation been done on the group name.

Anyway, I'm curious to know more about this and the best way to do this.

[PedroJuanTorres · Accepted solution]

Hello @OscarF and @ebarrette , I got the response in this other post:
https://www.servicenow.com/community/developer-forum/translating-the-group-names/td-p/2940908#M11160...