Trigger a send email event at the time and date inputted by the user from the catalog

[symonflores_23]

[Context] We have developed a catalog that sends email advisories to selected users.

In this catalog, we included a date and time variable to allow users to schedule the email sending for a specific date and time.

Our process for achieving this is outlined below:

1. In the flow, call the event via a script in the log.
2. Set up system notification to send the email when the event is fired.

[Q] How can we schedule the event to fire at the date and time specified by the user in the catalog?

[Ahmmed Ali · Accepted solution]

hello @symonflores_23 

Two workarounds:

1. In flow, add a wait for duration step with reference to your date variable and after that set add an event trigger/notification step to trigger the notification.

2. Write a script to trigger the event with scheduled time same as your catalog variable and call that script in your flow. you can use gs.eventQueueScheduled() to trigger a scheduled event. refer below thread for example:

https://www.servicenow.com/community/developer-forum/how-to-trigger-notification-using-gs-eventqueue... 

Thank you,

Ali