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Trigger the password expiry notification in virtual agent from active directory last expiration date

DASAMANDAMS
Tera Contributor

Hello Team,

I have a requirement need to send the password expiry notification in virtual agent based on the field "Last password change time" in Active directory.
Notification Contains two buttons:
1.change password
if we click on change password it need to display the password reset link.
2.ignore
if we click on ignore, displays the message as Thanks for the response

How can we achieve this? is there any pre - built plugin where we can read the values from active directory?

1 REPLY 1

Ankur Bawiskar
Tera Patron

@DASAMANDAMS 

end user will have to start the VA chat

VA chat won't auto kick in from portal

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader