Trigger the password expiry notification in virtual agent from active directory last expiration date

[DASAMANDAMS]

Hello Team,

I have a requirement need to send the password expiry notification in virtual agent based on the field "Last password change time" in Active directory.
Notification Contains two buttons:
1.change password
if we click on change password it need to display the password reset link.
2.ignore
if we click on ignore, displays the message as Thanks for the response

How can we achieve this? is there any pre - built plugin where we can read the values from active directory?

[Ankur Bawiskar]

@DASAMANDAMS 

end user will have to start the VA chat

VA chat won't auto kick in from portal

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[DASAMANDAMS]

Hello @Ankur Bawiskar, 

The idea is to implement password expiry notifications in Teams from AD when a user's password is About to expire, is it possible to implement?

[Ankur Bawiskar]

@DASAMANDAMS 

how would ServiceNow know when is the password about to expire unless you are storing it in sys_user?

Without this not possible

if user's password is about to expire they should get notification from Microsoft Entra team

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏