Trigger the sub-flow when the Additional Comments is updated in SCTASK

manikanta1258 · ‎01-26-2022

Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not working. Work-notes is also a Journal fields but it is working for that.Screenshot attached.

Ankur Bawiskar · ‎02-08-2022

Hi,

Additional comments should be available

try to search that field on RITM form; check if somebody changed the label or what

if not then handle the logic using BR itself

Are you having flow on sc_task table?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎02-08-2022

is it present on RITM form?

Did you check dictionary entry for that field?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

manikanta1258 · ‎02-08-2022

Yes it is there on form.