- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-26-2022 11:40 PM
Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not working. Work-notes is also a Journal fields but it is working for that.Screenshot attached.
Solved! Go to Solution.
- Labels:
-
Request Management
-
Service Catalog
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2022 06:48 AM
Hi,
Additional comments should be available
try to search that field on RITM form; check if somebody changed the label or what
if not then handle the logic using BR itself
Are you having flow on sc_task table?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2022 07:14 AM
is it present on RITM form?
Did you check dictionary entry for that field?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2022 07:19 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-17-2025 06:57 AM
same is the case for me and the flow is not getting triggered when the comments are updated on the incident record. Is there any direct way to achieve this or creating the custom logic to check the journal entry table is the only solution?
