Hey @abhisek
Your existing workflow is attached to the specific catalog item, meaning it runs on the RITM (Requested Item) table. This setup creates the RITM immediately when the request is submitted, which doesn't allow you to hold the process until both parallel approvals are completed. Since your requirement is to have the approvals occur before any RITM is created, you need to move the approval process to a workflow on the Request table (sc_request). This way, the request remains in a pending state until both approval groups have given their approval, and only then is the RITM created. Using your current workflow on the catalog item won't work because it doesn't provide the necessary pre-approval pause required to prevent the premature creation of RITMs.
Kindly mark it correct and helpful if it is applicable.
Thanks,
Raj
