Ui action in knowledge article

Vinya Jakkula
Tera Contributor

Hi Team, 

Can anyone help me

I have created custom ui action on knowledge table. But is getting knowledge record not found.iam trying to redirect to workspace.

  • function CopyKnowWorkspace() {
        var number = g_form.getValue('number');
        var instance = "https://" + parent.location.hostname; // Get the instance hostname
        var knowLink = instance + "/now/sow/kb_view/kb_knowledge/" + number; // Construct the URL

        if (number) {
            // Copy the link to clipboard
            copyToClipboard(knowLink);
            alert("Copied to clipboard: " + knowLink);
        } else {
            alert("Knowledge article number is not available. Unable to generate link.");
        }
    }
5 REPLIES 5

Gaurav Shirsat
Mega Sage

Hello @Vinya Jakkula 

below is Sample URL of Knowledge Article opened in an Workspace.

https://dev******.service-now.com/now/sow/kb_view/kb_knowledge/c85cd2519f77230088aebde8132e70c2

https://dev******.service-now.com/ : Instance URL

/now/sow : your Redirection to Workspace

kb_view/kb_knowledge : Knowledge Article View 

c85cd2519f77230088aebde8132e70c2 : sys_id of your article

 

GauravShirsat_0-1736002876384.png

 

you are redirecting to wring URL Dynamically.

 

Thanks and Regards

Gaurav Shirsat