UI Action to add SC TASK

[Sajal Chatterje]

I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot 

On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create new task " button it is duplicating everything with that of previous task.

Below is the UI Action script i created on sc_task table.Please help me to correct the script so that I can seamlesly add task without any pop ups and records should not be duplicated.Atleast the SCTask number should'nt be duplicated.

Thanks,

Sajal

[Dhananjay Pawar]

Hi Sajal,

Are you sure that your custom UI action is creating duplicate task?

In your script I do not see RITM number mapping to Task field so may be some other script is there to create the task with RITM number could you please check that.

And I tried replicating same in my PDI and it is creating the task with different task number.

Thanks.

[shikhatyagi · Accepted solution]

Hi @Sajal Chatterje 

Create UI action on RITM instead of on sc_task table and map the current record sys_id on request item field on task table. It will create manual task and automatically attached to your RITM.

Please mark my answer as Accepted as Solution & hit helpful button if it helped you.

Thanks,

Shikha

[shikhatyagi]

Hi @Sajal Chatterje 

Please Mark this Helpful and Accepted Solution in order to close this thread.

Thanks & Regards,

Shikha Tyagi