Ui action to open the Kb artical
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06-06-2024 09:18 PM
Hi All,
I am creating one Ui Action . When the user click on the button it should redirect to the some Kb article and i am fetching the KB latest published kb article but when i clicked on the button its not working .Please find the script below and let me know if any changes has to be done. I have checked the client check box as well and on click also i have mentioned
Script :
function OnClick() {
var attchement = "number=KB0056358^kb_knowledge_base=6ad1badfdbe80054b19fe32748961958^kb_category=381d7e91dbac0054b19fe3474896199e^workflow_state=published";
var grKbN = new GlideRecord("kb_knowledge");
grKbN .addEncodedQuery(attchement ); // Corrected method to add query
grKbN .query();
while (grKbN .next()) {
var sysID = grKbN.sys_id;
}
var url = "/now/nav/ui/classic/params/target/kb_knowledge.do%3Fsys_id%3Dc4d99c928726ca9407f1cae50cbb35d5";
window.open(url, '_blank');
}
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