UI Policy not hiding fields based on country selection in form

WanRedzuan
Mega Contributor

3 weeks ago

Hi Community,
I’m trying to create a form where selecting a specific country should display only the related project checkbox fields. Here’s what I’ve done so far:

  • Created a UI Policy to hide all project fields when no country is selected.
  • Added conditions so that when Indonesia is selected, only Indonesian project fields appear, and similarly for Malaysia.

Issue:
Despite setting these conditions, when I select a country, all project checkboxes are displayed instead of only the relevant ones.

What I expected:

  • If no country is selected → all project fields hidden.
  • If Indonesia selected → only Indonesian project fields visible.
  • If Malaysia selected → only Malaysian project fields visible.

What actually happens:

  • All project fields remain visible regardless of country selection.

Question:

  • Am I missing something in the UI Policy configuration?
  • Do I need to use UI Policy Actions or Client Scripts for this scenario?
  • Any best practices for conditional visibility based on field selection?
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2 REPLIES 2

Deepak Shaerma
Mega Sage
Mega Sage

3 weeks ago

Hi @WanRedzuan 

First please remove the policy that created for Hiding all fields when country is empty. Mostly it is causing the conflict.

 

Step 1: Configure the "Indonesia" Policy

  1. Condition: Country is Indonesia.

  2. Reverse if false: Checked (True).

  3. UI Policy Actions:

    • Add all Indonesia project fields -> Visible: True.

    • (Do not add the Malaysia fields here).

 

Step 2: Configure the "Malaysia" Policy

  1. Condition: Country is Malaysia.

  2. Reverse if false: Checked (True).

  3. UI Policy Actions:

    • Add all Malaysia project fields -> Visible: True

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful 👍and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025

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prajaktajga
Tera Expert

3 weeks ago

Hello @WanRedzuan ,

 

Global UI Policy to Hide All Project Fields
UI Policy: Runs when country is empty
 
country is empty
UI Policy Actions
For every project field, add an action:
 
Field                Visible Mandatory
Country Fields        false false
Country Fields        false false
  Make sure Reverse if false is checked.
 
country = Indonesia
UI Policy Actions:
 
Field      Visible
project_a_indo true
project_b_indo true
 
Same you can follow for the other country as well which you want to include
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