UI Policy not hiding fields based on country selection in form

[WanRedzuan]

Hi Community,
I’m trying to create a form where selecting a specific country should display only the related project checkbox fields. Here’s what I’ve done so far:

• Created a UI Policy to hide all project fields when no country is selected.
• Added conditions so that when Indonesia is selected, only Indonesian project fields appear, and similarly for Malaysia.

Issue:
Despite setting these conditions, when I select a country, all project checkboxes are displayed instead of only the relevant ones.

What I expected:

• If no country is selected → all project fields hidden.
• If Indonesia selected → only Indonesian project fields visible.
• If Malaysia selected → only Malaysian project fields visible.

What actually happens:

• All project fields remain visible regardless of country selection.

Question:

• Am I missing something in the UI Policy configuration?
• Do I need to use UI Policy Actions or Client Scripts for this scenario?
• Any best practices for conditional visibility based on field selection?

[Deepak Shaerma]

Hi @WanRedzuan 

First please remove the policy that created for Hiding all fields when country is empty. Mostly it is causing the conflict.

Step 1: Configure the "Indonesia" Policy

1. Condition: Country is Indonesia.

2. Reverse if false: Checked (True).

3. UI Policy Actions:

   • Add all Indonesia project fields -> Visible: True.

   • (Do not add the Malaysia fields here).

Step 2: Configure the "Malaysia" Policy

1. Condition: Country is Malaysia.

2. Reverse if false: Checked (True).

3. UI Policy Actions:

   • Add all Malaysia project fields -> Visible: True

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful 👍and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025

[PrajaktaG308421]

Hello @WanRedzuan ,

Global UI Policy to Hide All Project Fields

UI Policy: Runs when country is empty

country is empty

UI Policy Actions

For every project field, add an action:

Field                Visible Mandatory

Country Fields        false false

Country Fields        false false

  Make sure Reverse if false is checked.

country = Indonesia

UI Policy Actions:

Field      Visible

project_a_indo true

project_b_indo true

Same you can follow for the other country as well which you want to include