Ui policy working only on catalog form not on RITM

Arpita3
Giga Contributor

‎02-28-2023 11:19 AM

I have created some UI policies to make some fields visible only on choosing some certain option from a select box variable. It is working on catalog item form but after submitting the request i can see all the fields on the RITM form which i have restricted to not to be visible. Please post some solution its urgent.

 

Thanks in Advance

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8 REPLIES 8

Arpita3
Giga Contributor
In response to matthew somers

‎03-01-2023 11:07 AM

There are 3 variable fields are there.. a text box, a reference field and a description.I have created the ui policy to hide these fields if a option is selected. It is working on the form but after submitting the requests all these fields are coming in RITM form

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Alp Utku
Mega Sage
In response to Arpita3

‎03-02-2023 02:28 PM - edited ‎03-02-2023 02:28 PM

Can you please try increasing the order of UI Policy? Just set It 10000 for example and see If same behaviour still persists.

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Alp Utku
Mega Sage

‎02-28-2023 01:27 PM - edited ‎02-28-2023 01:29 PM

Please make sure to check If your UI Policy is effective on RITM level.

 

Please make sure "Applies on Requested Items" is selected while creating the UI Policy

 

2023-02-28 22_28_14-Search.jpg

 

 

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Arpita3
Giga Contributor
In response to Alp Utku

‎03-01-2023 04:01 AM

Yes the check boxes are checked

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