Unable find the filed 'Drilldown View" In report.I need open in case view automatically.

Siva82
Tera Expert

Hi Team,

 

I have one requirement. I have created one report in case table. I created report in list type . When clik in one record it was open in default view . I need open in case view automatically  instead of default view.

 

I tried add drilldown view in report unable find it the filed. 

 

Please guide me on this issue. How can i achieve the view automatically open in case for every one from report.

 

For reference I have attached screenshot.

 

Thank you in advance

Sivananda Reddy 

 

 

 

 

7 REPLIES 7

Voona Rohila
Kilo Patron
Kilo Patron

HI @Siva82 

DrillDown View Icon is visible on Top Right of report form

 

VoonaRohila_0-1729148113306.png

 

Note: The following report types do not support the drilldown feature: list, histogram, calendar, control, box, and trendbox.

 


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Hi @Voona Rohila 

Thank you for quick response. I need open the records in case view for every users. I can't archive this from drilldown view.

 

Thank you

Siva

Hi Siva, It's only applicable for specific type of reports

VoonaRohila_0-1729156541571.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

@Voona Rohila 

Ya, Got it. But there any way to apply for view for list type reports

 

Thank you

Sivananda Reddy