unable to assign tickets to user - "invalid reference" when clicking 'assigned to'

[caolanoc]

Hi,

We have assigned the itil_admin role to some users however have noticed we are unable to assign tickets to these users. When we type their name in the assigned to field, 'invalid reference' is displayed. The user is present in the user table and they are able to login and log tickets and access the admin view of the portal, we just cannot assign tickets to them. See screenshot

Please can you advise?

[caolanoc]

🙂

This has worked! Thank you very much...