I have a requirement to create a calculated field that shows how long it took for a RITM to be closedRITM Closed - RITM Open = Duration. How can this be achieved. any help on this is greatly appreciated.
We have enabled AI search for our custom portal, but using the OOB search widgets.When searching with knowledge article number with space, it directly redirects to 'Form' page instead of article or search results page. If i am searching with number w...
Hi, Having a requirement, That is there any possibility to sync the user's data from one instance to another on a daily bases. only for the perticular users data like (users data which are only particular company like (@company.com). Need sugge...
Hi All, Having a requirement in one catalog form Request type is there in that under that there are 4 options are there based on the logged in user the options has to visible on the form. If the user is the owner of the particular table then some ...
Hi,My requirement is After making the approval field as approved, it should ask for the mandatory attachment and then only i should be able to submit the RITM I have tried using the Script include and calling it in client script as below:Script inclu...
How to auto-set the priority of the incident, when an incident is created through the inbound mail address of the particular assignment group to p3. How to set using business rules. Could you help here.
Hi,Issue: When creating change Tasks on the change form, the values in the List View Fields (Panned Start Date and Planned End Date) are not populated, but when the change Task is opened, the values are populated. Please find the below screenshot for...
HI Team,I created risk assessment in risk assessment module and on filling it, risk is getting updated.In the same way I would like to have impact assessment , on filling it, score should be calculated and update impact.I did not find any ootb way to...
We've got a new requirement to populate an info tooltip to clarify the Line Leader/Manager linked to an Asset on a Catalogue Item. Seemed a relatively simple ask, and I was able to deliver a few different solutions that work fine in the ITIL/Admin/De...
Hi there, Standard templates require annual review. This is currently done as a manual process which is an inefficient and time-consuming process Has anyone set a process to review standard templates on an yearly basis? If yes can you please share so...
Hi All, I need help to get SLA achieved report in following format: UrgencyTotal Incidents EscalatedTTA metTTN metTTE metHigh583489.3%89%99%Medium702378%50.40%29%Low113340%NA40%Info4051098%NANA Here TTA ,TTN and TTE are SLA definitions configured in ...
Hi All, I'm running transform map, In field map even if we keep choice action as 'Ignore' , choices are getting created in ServiceNow instance also what is the purpose of the Reference value field name on the field map window of the transform map?Ple...
Hello all,We have one requirement where we want to display field value as "true" when assignment group "abc".Currently this is working fine on the form view but when we check on the list view the field value is shown as "false".(and this has been ach...
Hello Experts, I have a request to show choice options based off of a selection made. I have a "requiring_admin_role_access" and "Duration of access" field (Both select box type field). My requirement is : Show all choices of "Duration of access" wh...
Hi,I want to auto populate u_language(Reference to sys_languages) field on incident with callers language value. i want to use g_scratchpad instead of glide record. Am trying the below one but the value English is populating but it is saying preview ...
