Hi @Ankur Bawiskar , We have a requirement where we need to calculate the difference between two date/time fields and the answer should populate in another duration field Here, we are using client script and script includeIn client script we are gett...
Hello All,We want to add a label/instruction type field on the incident form we have tried with annotation but the annotations are not visible on the portal view.Any guidance or tips would be greatly appreciated!Thank you.
Hi All, I want to show catalog items on portal based on user criteria applied on the catalog item.If the catalog item has any user criteria, then it should be visible only to those users who has access.How to get the catalog items based on user crite...
Hi guys, I have a list collector in the group table that has a list of roles in it. I need to check if those roles are already contained in that group (sys_group_has_role table). And if not, assign them. I came up with a business rule in sys_user_gro...
Change the Status from Pending to Work In Progress if customer is updated the ticket (When Status Reason = Pending with Customer)Thank you !!
Hi All,I have a requirement where I have to get the count of RITM records tagged to the request of a particular RITM as the business rule in running on the RITM table, I tried the below thing but it doesn't seem to work, is there any other way I can...
Hi experts,can we hide portals pages/widgets for specific users or roles? We need to show only Requests page to users and hide everything else. How can we achieve this?
I've created UI Policies, Client Scripts, and Business Rules to auto populate date fields in Agent Workspace and none of them are working. HELP! In each of the methods above, I've primarily tried (as an example):var today_date = new Date(); var today...
Hi,I am tasked to create a report and in that I will need to get "Assigned to" person's last work day which is only visible on HR Profile. However this cannot be dotwalked. Can you please advise how I can do this? Thanks! Screenshot show sys_user tab...
Hi My requirement is to add one role to particular groups by using fix script. There are some filter conditions while querying the group table , below are the filter conditions Group should be active, group should be itil, and group should be non w...
Hi All, I have requirement to add dropdown in the widget. When we type name or any other fields of the spm_service_portfolio table, list of all the related records will show in the dropdown and after selecting anyone option, in another widget all the...
Configure an OLA for incident Assignment Configure an OLA for Incident Assignment. Goal time will vary according to Priority. OLA will stop when Incident status will move from Assigned to In-Progress. Paused Condition Pending with Customer/Pending wi...
I have a requirement to send out weekly notifications for Incidents that have been open more that 30 days.I have built am Inactivity Monitor rule but I can't get it only run weekly, It run every few hours. Where can I set the rule only run once a wee...
Hello All,I have requirement like multi row variable set should show on basis on one variable condition, There already existing variable set which has order 100,and all other variables are starting from 200,the other multirow variable set I want to c...
i have a user whose email address is 42 characterswhen the auto update / import happens the users email address is cut to 40 charactersthe email field isnt restricted to 40 characters as i can alter it manually, but when it runs again it cuts it back...