Hi Team,caller_id is a reference field, for that caller_id we can able to match only sys_idplease suggest me how to achive gr.addQuery('caller_id', gr2.u_partner_name);how can i get name of the caller_id?, please suggest //Incidentvar arr = [];var gr...
Hello, I am trying to enable Edit button when the article is in 'Scheduled for Publish' state.Followed the UI Page and macros, but getting lost where 'isEditable' or showUpdateAction is set. UI Macro:kb_view_common_header_toolbar -><button role="link...
Hi,I am trying to create a new report where I need a new field called 'New Environment'. This needs the first 3 characters from the Configuration Item field.I have used the 'Configure Function Field' using:glidefunction:substring(cmdb_ci,'1', '3') H...
Hello guys. I have this task to get the content of the attachment word file and create a new record based on it.I already tried the GlideSysAttachment but the result is undefined. I also tried some solution using the code I get from this link https:/...
Hello There, I have created a Location reference field with table as cmn_location and in the default value i have given as javascript: gs.getUser().getRecord().getValue('location') [have even tried with javascript: gs.getUser().getLocation() but n...
When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns. This eliminates all Closed records for Changes, Problems, People, Groups, etc. We have not customised the G...
I am trying to create a g_scratchpad variable using display business rule which stores the info regarding if the currently logged in user is part o Network group for a catalog item.Based on its value i want to make a field visible on the form.But the...
Hello all, my team and I are working on a Service Portal redesign and have been customizing the way certain Service Catalog Items function depending on what the user selects. Right now, we have some catalog items with Select Box variables, and depend...
Hello Everyone, I want to display a image in between the variables on the catalog item form. Can you please help me how to get this done?
In my rest message I am getting the below pop-up. How to resolve this issue. Please suggest. After clicking on the Get OAuth Token, it is just extending for 1hour Default Grant type is client credentialsAuthentication type - OAuth 2.0
I want to a pass boolean(with its value) or flat as a parameter/argument to below function. this function will be triggered from multiple sources, so I want to have value of the flag like below, any help would be appreciated. myFunction: function(tas...
Hi, I am currently working on a catalog which requires phone number. The regex validation from Type specification is selected as phone number. If I enter the invalid number, i get error message. 'Not a valid phone number'. Even i corrected it and ent...
How to make a certain records read only in a table and also It should not be editable through list view as well.. It should be editable only by certain users. @Ankur Bawiskar could you help me in this?
Hi All, I have created a scope app called "Automation" and created a table - "Automation Case". On this table, few Record Producers are built. Also, I have created a new portal and new workspace in this scoped app. Now there are two types of users wh...
Hello, I have created a catalog item and 3 variables. First is a choice field with 2 choices. Based on the choice selected a multi line text box variable should appear. But the size of the variable is big. Please provide suggestions to alter it.
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