Unable to auto populate User details from OnLoad Catalog Client Script

[Yerasu Mallikar]

Hi All,

Can anyone help me to auto populate User details on Catalog Form using OnLoad Catalog Client Script.

As written Script include also.

@Ankur Bawiskar 

Catalog Form:

Script include:

Catalog Client Script:

Variable Values:

[Gabor10]

Hello there!

There are more than a couple things wrong here, but first of all I would suggest that you focus on your Script Include GET_requester_info.

You are setting the same value "loc.name" 4 times. This can not be right.

Please make sure you are referencing the correct fields from the sys_user table and also keep in mind that if you have "string" variables on your catalog item, you will need the display value of the field, if you have a reference variable on your catalog item, you will need the sys_id of the corresponding record.

In your client scripts, it's always useful to use console.log() to see what kind of response you are getting.

[Gabor10]

Additionally, in your client script "Employee info" you are setting the wrong value to the sysparm_name parameter. I am confident it should be 'getUserInfo' and not 'requestor'

[Gabor10]

And I am not sure why you have 2 seperate script includes and 2 seperate client scripts that basically query the same record twice. You should easily be able to merge and have only 1 script include and 1 client script that takes care of the employee information.

[Mark Roethof]

Hi there,

Have you considered a no code approach?

- 2021-02-11 Catalog Data Lookup Definition on any table, eliminating Catalog Client Scripting

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Gugu M]

Hi Mark - I think the issue with using Catalog Data Lookup is that they only work on Change not on Load.

Thanks