Unable to call mail script in scoped application

[samadam]

I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?

[Mark Roethof]

Hi there,

Your mail script and notification are both in the same scope? If so, it should certainly work, no need to prefix with your scope or something.

Can you share exactly what you tried? And can you share an example of the issue?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[utkarsh6]

Hey @Mark Roethof 

<<Your mail script and notification are both in the same scope>>

Yes my mail script and notification are in same scope but my scenario is I need to access this notification in some different scope which is working fine, notification is getting triggered but the email script is not performing the result as expected for the notification.

Can you let me know, will the email script not work if we call the notification from some different scope ?

[samadam]

Yes, both are in the same scope.

This is the error I get:

Email script render error: email script [mail_script:my_scope.getinfo ] does not exist

In the mail script I just added a simple line to test. Even that doesn't work. I looked to see if there are any html characters that might be causing the problem but didn't find any.

template.print('This is Test');

[Mark Roethof]

Yes but why the my_scope?

I just tested without, works fine.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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