Unable to checked advanced check box in ACL?

Ramanjaneyuv
Tera Contributor

Unable to checked advanced check box in ACL?

I have checked check box when i am trying to save, but it's not checked  . how to resolve this issue , please help me on this. 

Please find the below screenshot.

Ramanjaneyuv_0-1717990660888.png

Thanks

5 REPLIES 5

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Is this on a fresh PDI? A customer instance? Is this a recent issue on your instance or already for a longer while? Only for your user or for all admin users? Is it something we can reproduce?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Thanks for the your response @Mark Roethof  , That is PDI, i am using for fast 2 months.

I got the issue recent days , I have checked other fresh PDI also, it's got same issue.

 

Thanks 

Ankur Bawiskar
Tera Patron
Tera Patron

@Ramanjaneyuv 

Did you check in the XML after saving if the value is true or false for that advanced field?

Possibly there might be some client script or UI policy which might be unchecking it when form loads. Did you check this?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Mark Roethof
Tera Patron
Tera Patron

I can reproduce this when the Script field is left empty, then the Advanced checkbox will be unchecked when saving. Ofcourse an empty Script field does not make sense. When already adding comment code for example, the Advanced checkbox stays checked.

 

Is this also what you are experiencing? Or is your situation differently?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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