Unable to edit multiple records in list view

[rin1]

Hi everyone,

We have recently upgraded to Paris.

We couldn't list edit for multiple records. In the list view, Iam able to select multiple records and update it. But when I open the record nothing is updated. For eg: If Iam selecting 10 records, only the first one is updated.

Is that something related with the upgrade? Before it was working fine.

Does anybody else faced the similar issue, any help is highly appreciated.

Thanks,

Rini

[Ankur Bawiskar · Accepted solution]

Hi,

yes there were recent posts around this for Paris upgrade

Resolution

The issue was with the below system property whose value need to be set to 3000.

glide.xmlutil.max_entity_expansion

Value to 3000

reference: Bulk update not working in list

Regards
Ankur

[rin1]

Amazing Its working 🙂

[Geetika4]

Hi Ankur,

Yeah it solved the issue also supporting your answer I got a Kb article as well https://hiwave.servicenowservices.com/kb_view.do?sysparm_article=KB0859529

still my concern is why is the value too low and what actually happens when the value is increased that makes the issue go.

Thanks,

Geetika

[Chetan Bavaska1]

Hi Ankur

Thanks for the information.
after updating the value of 'glide.xmlutil.max_entity_expansion' to 3000 the problem is resolved.

but what is the reason of the list view update is not working properly.

Thanks,

Chetan