We are currently trying to assign catalog tasks based on user location. e.g. if a task is created it should be assigned to the local help desk of the user based on their location. Assigned to NY desk for user based out of NY. This should apply for ca...
Hi , I am seeing the auto close incidents in Schedule (sys_trigger). But when i see that same name in Scheduled job (sysauto_list) . I did not found that same name? Help me where could be hidden?
Hello All , I have a requirement where I need to write a schedule job which will fetch up all the records which are deactivated in the last 7 days , means active = false .
Hi SNOW community, Reaching out with the hope that someone might be able to point me in the right direction to change or wait for this message to appear on Requests in Service Catalog. When a user puts in a Request, they get a message on the Portal...
When I try to select service offering the assignment group is automatically populating wrt to that assignment group in my Incident form. What is the OOB logic behind it ? How to stop it ?
Where to check logs older than 1month
Why email logs getting deleted Automatticaly? whenever a ticket is created i wanted to know whether a notification is triggered to a user or not.i cant able to find the logs befor 30 days (Ticket created before 30 days) in system logs>email.what is t...
Hi All, How can we calculate incident resolve or close time without Onhold time in reports.opend at:10:00 AMOnhold at:11:00AMIn progress: 11:15AMResolved:11:30 AMTotal time: 1hr+15min(exculding onhold to inprogress)
Hi,I need to update the records of a cross scope table I have changed my update set to that scope as well. I am trying to update the updated date field of the records using the background script. Below is my script. I am able see the message running ...
hello friends, we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests. if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then...
Could anyone please help me how to find the list of RITMS for which active is true but all task are closed using background script.
I am creating a report on the table sc_req_item_metric. I am trying to grab values of variable just like we can do when we create report on table sc_req_item. Variable reference option is not showing when we are making the column selection
Want to ask if anyone has any good practice in place in terms of managing catalog items between prod and non-prod instances. For example our catalog admin may want to make minor updates to catalog items in production directly, e.g. owner change, desc...
Hi all!Is it possible to show Special Handling Note after completing a certain criteria but before clicking Submit or Save ? Is it possible to achieve as an out-of-the-box functionality? Example: What I would like to get: We have a customer for whic...
Hi All, I need to import data load and transform map through catalog item. When ever user submit a request with attachment the data should load through transform map via ritm only. Please suggest how it possible. Thanks, Hari