unable to find request type condition in SLA defination

[Purushotham9963]

[Tony Chatfield1]

Hi, unfortunately your post comments and partial screenshot contains no clear details of your issue or your diagnostics.

I would start by removing the * from your query, as the condition builder is a field look-up, not a string search function.
If that doesn't fix your issue, then you need to check\validate that the field you are searching for exists on the table the SLA definition is defined for, there is also the potential that an ACL is hiding the field form the user involved.

[Purushotham9963]

i am writing condition in SLA definition on Catalog task table , but i am unable to find request type in dropdown 

i am trying to write 3rd condition as Request type is not , but unable to find request type in dropdwon

[Tony Chatfield1]

Hi, the continued use of partial screenshots doesn't help the community much when trying to evaluate your issue.
OOB there is no 'Request Type' field on sc_task table and no 'Type' field on sc_request table.
Based on the above screenshot you can see the Request(sc_request) table and so can walk to the tables fields via 'Show related fields' in the condition drop down.

Perhaps you could update this thread with clear and specific details of your issue, so that the community can better understand and assist.

[AndersBGS]

Hi @Purushotham9963 ,

Please provide some additional info for us to help you out. What are you trying to do, what is the business requirement? And what do you want the condition builder to state?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders