unable to find request type condition in SLA defination

Purushotham9963
Tera Contributor

‎10-30-2023 07:17 AM

Purushotham9963_0-1698675359660.png

 

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Vishal Birajdar
Giga Sage

‎10-31-2023 01:00 AM - edited ‎10-31-2023 01:01 AM

Hi @Purushotham9963 

 

Which table you are selecting , while creating SLA..??

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates
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Purushotham9963
Tera Contributor
In response to Vishal Birajdar

‎10-31-2023 01:05 AM

Sc_task

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Purushotham9963
Tera Contributor
In response to Vishal Birajdar

‎10-31-2023 03:22 AM

catalog task (sc_Task)

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Vishal Birajdar
Giga Sage
In response to Purushotham9963

‎10-31-2023 05:47 AM

Hi @Purushotham9963 

 

Is "Request type" is field available on "sc_task" form or its a variable ..?? 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates
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Vishal Birajdar
Giga Sage
In response to Vishal Birajdar

‎10-31-2023 05:53 AM

If its field it should display in condition...there should not be any problem

&

If its variable then you can dot-walk to variables ,,,like below

 

Step 1 :

VishalBirajdar_0-1698756683848.png

Step 2 :

VishalBirajdar_1-1698756716463.png

 

Step 4 : Select catalog item >> select variable 

VishalBirajdar_3-1698756788649.png

 

 

VishalBirajdar_2-1698756769775.png

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates
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