unable to find request type condition in SLA defination

[Purushotham9963]

[Vishal Birajdar]

Hi @Purushotham9963 

Which table you are selecting , while creating SLA..??

[Purushotham9963]

Sc_task

[Purushotham9963]

catalog task (sc_Task)

[Vishal Birajdar]

Hi @Purushotham9963 

Is "Request type" is field available on "sc_task" form or its a variable ..?? 

[Vishal Birajdar]

If its field it should display in condition...there should not be any problem

&

If its variable then you can dot-walk to variables ,,,like below

Step 1 :

Step 2 :

Step 4 : Select catalog item >> select variable