Unable to move UI Action Modal in an incident

[Julie Dixon]

Hi everyone, hope you can provide me with some ideas / or a yes or no for this issue. 

We have a UI action modal on our P1 incident form to allow our MIM's to send a Text Message out when a P1 is ongoing. 

The modal pop up once the UI action is selected, is not moveable, so the MIM cannot access the details behind the modal or move the modal say to another screen. 

Is it possible to configure a moveable Modal when using the incident form? 

I've attached a snippet of the view we see, the background is greyed out and no ability to relocate the modal. 

Thanks in advance for your help

Julie 

[Ankur Bawiskar · Accepted solution]

@Julie Dixon 

that's how Modal works in native. User can't interact with backend form as the control is passed to the Modal

it's platform OOB behavior, so you can't do much here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robert H · Accepted solution]

Hello @Julie Dixon ,

I would say it's unlikely that this can be done, as I don't think I have ever seen a modal (in ServiceNow or other applications) that was movable, and definitely not to another window or screen.

I know this is not a real solution but as a workaround you could advise the MIM that they could just duplicate/clone their browser tab. That way they can see the Incident form without the modal, and then switch back to the original tab.

Regards,

Robert

[Julie Dixon · Accepted solution]

Hi Robert and Ankur,  many thanks for your responses, it has helped greatly.    it's good to know.

Much appreciated

Julie 🐵

[Ankur Bawiskar · Accepted solution]

@Julie Dixon 

that's how Modal works in native. User can't interact with backend form as the control is passed to the Modal

it's platform OOB behavior, so you can't do much here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Julie Dixon 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robert H · Accepted solution]

Hello @Julie Dixon ,

I would say it's unlikely that this can be done, as I don't think I have ever seen a modal (in ServiceNow or other applications) that was movable, and definitely not to another window or screen.

I know this is not a real solution but as a workaround you could advise the MIM that they could just duplicate/clone their browser tab. That way they can see the Incident form without the modal, and then switch back to the original tab.

Regards,

Robert

[Julie Dixon · Accepted solution]

Hi Robert and Ankur,  many thanks for your responses, it has helped greatly.    it's good to know.

Much appreciated

Julie 🐵