Unable to see Article Body in creating or editing of KB Articles

[Brian Sorensen]

We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.

The Article body box doesn't show

Confirmed they have the needed roles, and it works for myself (but I have admin)

Roles they have are

[Brian Sorensen]

So for us we have the following
I have a Group called Knowledge Contributors
In there they have the following roles

All the ones that start with Knowledge

and then the snc_required_script_writer_permission 

I have our conditions script writer set to assigned only, since Zurich was giving it to everyone
if you want to make that change, you have to be a security admin
then open the Scripting Governance Tool and set to Manual Configuration

[Brian Sorensen]

For any of your users that need to be able to do this
add the Role
 snc_required_script_writer_permission 

You can add the role to the Group they are in, if it makes it easier

Example
I have a group called Service Desk and a group called KB Creators

I add the role  snc_required_script_writer_permission  to the group and anyone in those groups are able to create articles again