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Unable to see Attach Button on Incident KB article Related Search

Aryan
Tera Contributor

‎03-04-2024 12:54 AM

Hi all,

 

I am Unable to see the Attach Button on the below Highlighted place can anyone know where can I enable that button so I can attach Kb on INC or PRB form. 

 

Aryan_0-1709542328563.png

 

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7 REPLIES 7

Aman Kumar S
Kilo Patron

‎03-04-2024 12:59 AM

Hi @Aryan 

Go to Contextual search > Table configuration

Look for record created for incident and set UI type as Platform

AmanKumarS_0-1709542779533.png

 

Best Regards
Aman Kumar
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Aryan
Tera Contributor
In response to Aman Kumar S

‎03-04-2024 01:02 AM

Hi Aman,

 

By default UI type is selected as Platform.

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Sandeep Rajput
Tera Patron
Tera Patron

‎03-04-2024 01:03 AM

@Aryan The Attach button is not available on a new record. It becomes available once the record is saved on the database.

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Sandeep Rajput

‎03-04-2024 01:09 AM

Correct , but you can preview and order even without saving as well.

AGLearnNGrow_0-1709543388680.png

 

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