Unable to see Attach Button on Incident KB article Related Search

Aryan
Tera Contributor

Hi all,

 

I am Unable to see the Attach Button on the below Highlighted place can anyone know where can I enable that button so I can attach Kb on INC or PRB form. 

 

Aryan_0-1709542328563.png

 

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @Aryan 

 

Please update / check the contextual search.

 

AGLearnNGrow_0-1709543020124.png

 

AGLearnNGrow_1-1709543185679.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hello Atul,

 

Thanks for you reply!!

Do you know where we can hide the below category?

Aryan_0-1709544371985.png

 

Hi @Aryan 

 

Its in Incident Deflection

 

AGLearnNGrow_0-1709545220117.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************