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Unable to see Attach Button on Incident KB article Related Search

Aryan
Tera Contributor

‎03-04-2024 12:54 AM

Hi all,

 

I am Unable to see the Attach Button on the below Highlighted place can anyone know where can I enable that button so I can attach Kb on INC or PRB form. 

 

Aryan_0-1709542328563.png

 

0 Helpfuls
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7 REPLIES 7

Dr Atul G- LNG
Tera Patron

‎03-04-2024 01:06 AM

HI @Aryan 

 

Please update / check the contextual search.

 

AGLearnNGrow_0-1709543020124.png

 

AGLearnNGrow_1-1709543185679.png

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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0 Helpfuls

Aryan
Tera Contributor
In response to Dr Atul G- LNG

‎03-04-2024 01:26 AM

Hello Atul,

 

Thanks for you reply!!

Do you know where we can hide the below category?

Aryan_0-1709544371985.png

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Aryan

‎03-04-2024 01:41 AM

Hi @Aryan 

 

Its in Incident Deflection

 

AGLearnNGrow_0-1709545220117.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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