Unable to see header when i access PDI

shirishamir · ‎06-02-2025

No header or left explorer on UI. due to which not able to navigate to incidents , Requests etc.

Dr Atul G- LNG · ‎06-02-2025

It seems the PDI is not fully loaded. Try to refresh the PDI by going to developer.servicenow.com or try clearing the cache. If that doesn’t work, release this instance and take a new one.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎06-02-2025

Hi @shirishamir

It seems the PDI is not fully loaded. Try to refresh the PDI by going to developer.servicenow.com or try clearing the cache. If that doesn’t work, release this instance and take a new one.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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shirishamir · ‎06-02-2025

Thankyou for response, but tried clearing cache , tried via different browser too and this is my second instance ( I faced same issue with first instance.