Unable to see the RITM variables as a columns in report for ITIL users

[JK9903]

Hello Everyone, 

I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not visible?

Note: This catalog item is in a custom application and the ITIL user has all the necessary roles related to the custom app

[GlideFather]

Hi @JK9903,

answers from variables are stored in different table (question_answer) than ritms (sc_req_item), so it is likely that the itil users don't have visibility to that variable table... 

Check the read and report access for itil on that table

[JK9903]

Hi @GlideFather ,

Thank you for your response, I've checked the ACL for the question_answer table and it has a read and report_view ACL for catalog_admin role. I gave this role to the ITIL grp still unable to see the variables in the report

[Ankur Bawiskar]

@JK9903 

seems user doesn't have read access on these related tables

-> sc_item_option_mtom
-> sc_item_option

Try to use access analyzer and see

Also add report_view acl to sc_req_item and the above 2 tables and check

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