Unable to see the RITM variables as a columns in report for ITIL users

[JK9903]

Hello Everyone, 

I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not visible?

Note: This catalog item is in a custom application and the ITIL user has all the necessary roles related to the custom app

[Ankur Bawiskar]

@JK9903 

it's access issue only

is that ITIL user able to see the variables on RITM variable editor?

[JK9903]

@Ankur Bawiskar 

Yes the ITIL users can able to see the variables in RITM variable editor

[Ankur Bawiskar]

@JK9903 

share your report configuration screenshots

report is on which table?

[JK9903]

@Ankur Bawiskar 

This report is on sc_task

This is as an admin, the 1st 2 columns are from the sc_task variable.

This is as an ITIL User,

[Ankur Bawiskar]

@JK9903 

very difficult to know what's the issue as we don't have access to the instance