Unable to submit record producer in employee center portal

[anvitha ash]

Hi,

We have both a Service Portal and an Employee Service Center (ESC) portal.

When submitting a record producer through the Service Portal, it works as expected. However, when attempting to submit any record producer from the ESC portal, the submission does not complete.

The page simply shows "Submitting..." indefinitely, without any error message, and the record is never submitted. This issue occurs with all record producers, not just a specific one.

 Not sure whats the real issue iis.

THANKS IN ADVANCE 

[KrishnaMohan]

Hi @anvitha ash ,

1) can you check any console errors in browser.

2) are you using custom widget to render record producer?

Regards ,

krishnamohan

[anvitha ash]

@KrishnaMohan 

1. no custom widgets are been used 

2. I dont see any error message atleast at the form level or at the page level. 

When you say console error . What exactly we need to check 

[KrishnaMohan]

@anvitha ash 

To check error 

Open your browser's developer tools (usually F12 on Chrome/Firefox/Edge, or Cmd+Option+I on Safari).
* Go to the Console tab.
* Attempt to submit the record producer.
* Look for JavaScript errors (red messages) or network errors.

Regards,

krishnamohan