Unable to associate closed change requests to another change

[samadam]

I am Unable to associate closed change requests to another change. I checked the related list and there are no restrictions. What else can I check? could this be acl issue? 

[YaswanthKurre · Accepted solution]

Hi Samadam,

1. Check ACLs on the parent field to ensure write access isn’t restricted for closed changes.
2. Verify related list filters (e.g., "Related Changes") aren’t excluding closed records by default.
3. Review business rules triggering on task_rel_task or change_request that might prevent writes for closed changes.
4. Review Client scripts as well.

If you can provide more details about the error message, it will be better.

Mark this as correct if this solves your issue.

[samadam]

We have a restriction for write to regular users after the change reaches certain state. I don't even see the Edit button to link the change on closed records. 

[YaswanthKurre]

Hi Samadam,

Can you please provide screenshots of where you looked and what role do you have?

Thanks,

Yaswanth

[samadam]

I got it working after adding acl for parent write access. DEV environment had other changes that were interfering but was able to get it to work after working in an alternate environment.