unable to view images when exporting knowledge article in pdf

bijender1 · ‎08-14-2017

I export the KB article as per the below option.However after export it does not shows the images that are on that KB.

nenkoneychev · ‎08-14-2017

Hi Bijender ,

You can use the "Printer friendly version", from the "System Settings" page.Then using Print > Save as PDF in Chrome it does work with images.

If you are using another browser you may consider download PDF printer software which is free and will do the job.

View solution in original post

Yamilla Manjko · ‎09-05-2022

Hi! It is not the same but when creating a PDF from the article body's HTML string I've noticed that the images do not show on PDF because the HTML looks like this

<p><img src="/sys_attachment.do?sys_id=attachImgID" alt="" width="214px" height="143px"></p>

When I replace the /sys_attachment with sys_attachment it looks like this

<p><img src="sys_attachment.do?sys_id=attachImgID" alt="" width="214px" height="143px"></p>

And then it works! The image shows up! I guess that this could be the problem here too