First, I'm completely new to this. I've looked in the wiki on how to create a template and step one says "Navigate to System Definition > Templates and click New." That's fine....where is "System Definition"? I can't find this anywhere. According to ...
I am looking to auto-configure our network monitoring solution to integrate with Service Now. Currently when a router goes down, the monitoring solution will send an email into Service Now with the details. I have configured Service Now to process th...
Hello!I've troubles understanding the difference between a related list and a related item. I have a hierarchy of locations (User Administration -> Location):City -> Building -> Floor -> Room And I have several network segments (Configuration -> Netw...
Hi All,Please let me know the basic purpose of gel function. Where we can use it?Thanks!!
I'm struggling to understand how the availability % calculations work.I have set up quite a number of service offerings with availability commitments and schedules.I have 2 service offerings using the same schedule. One seems to calculate the availab...
I would like to use:https://instance.service-now.com/change_task.do?CSV&sysparm_query=u_category=Microsoft Patch^work_startONToday@javascript:gs.daysAgoStart(0)@javascript:gs.daysAgoEnd(0)In script on a server to pull a CSV file in. I get authenticat...
On our order guide, there are 2 default items that get ordered every time. The first one (first tab) has 2 required fields and the second one (second tab) has 3 required fields. On the second one, the fields are set to mandatory via the actual variab...
We recently cloned an instance over another one using the System Clone plugin. We've done this in the past as well but this time, for some reason, all the plugins were inactivated in the target instance. Other features from the source instance seem t...
We need to have approvers for change tasks. I have copied the change_request workflow and modified it for change_task, but nothing is written to sysapproval_approver table. I have a field u_task_approver in change_task that is a reference to the sys_...
I'm having an issue with the tree picker on a reference field and wondering if anyone can shed any light on this as I am sure its something simple I am missing.We are currently in the process on re-modelling our Incident Screen to make it tidier and ...
We have a Service Catalog item that is using workflow to create task records and the variables that should appear on the task form. A task that has been created by the workflow may need to be worked on by more than one group therefore I need a way to...
How are the drop-down choices for Class field on cmdb_ci records populated? From the dictionary I see that the field type is 'sys_class_name' which I have used in scripts before to get the table that the record exists in. In the drop-down's I see oth...
We have implemented a business rule to set "current.assigned_to = 0" whenever the condition "current.assignment_group.changes()" is met.However, this caused the following issue:When the incident is moved to "resolved" status, "current.assigned_to = 0...
While we can measure license allocation in ServiceNow, it seems to us we don't have a way to measure actual utilisation of those allocated licenses. Our organisation is made up of a loosely affiliated set of units and the demand for licenses is high....
I'd like to create a custom field that provides a list of choices (e.g. A, B, C, D, E), but I want to allow more than one of the field's values to be selected (e.g. select A, C, D). How can I do that with the choice field? ...or should I be using a d...
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