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Unale to approve the requests via service portal

nandini29
Tera Contributor

4 hours ago

Hi,

User is not able to approve the requests from service portal even though manager check box is ticked in user records. could you please help me on this.

nandini29_0-1758532465310.png

 



Thanks,
Nandini

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron
In response to nandini29

an hour ago

@nandini29 

other users also unable to approve?

did you recently upgrade?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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M Iftikhar
Mega Sage

an hour ago

Hi @nandini29 ,

 

From the screenshot, the approval record exists, but the Update failed error points to a permissions or portal issue rather than assignment. Please check:

  • User has the approver_user role.

  • The approval (sysapproval_approver) is in Requested state and assigned correctly.

  • Try from My Approvals in native UI if it works there, the problem is with portal ACLs or the approval widget.

  • Review system logs for any ACL/BR errors blocking the update.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

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