Unauthorised Change Request event : ci.change.unplanned

[priyanshij]

Does anybody know how or from where the event ci.change.unplanned is triggered in case any update is done on ci which is an application service without any change related to it ?

[Gabriel3]

For who, like me, want to test this feature/event, just run in background script, changing the first values:

var ciClass = 'cmdb_ci_apache_web_server';
var ciSysId = '557a35851bd349509854eca0f54bcb17';
var changes = {
    updatedFields: [
        { fieldName: 'serial_number', oldValue: 'X1FA08', newValue: 'EA897ES' },
        { fieldName: 'os', oldValue: 'Linux', newValue: 'Linux Ubuntu' },
    ]
};

var gr = new GlideRecord('sysevent');
gr.initialize();
gr.setValue('name', 'ci.change.unplanned');
gr.setValue('descriptive_name', 'CI Change Manual Test');
gr.setValue('user_name', 'admin');
gr.setValue('user_id', '6816f79cc0a8016401c5a33be04be441');
gr.setValue('instance', ciSysId);
gr.setValue('table', ciClass);
gr.setValue('parm1', ciSysId);
gr.setValue('parm2', JSON.stringify(changes));
gr.insert();