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How to add sequential approval to Change Request

Currently in my PDI Change Manager is to add an additional approval in the Assess state once the change moves to Authorize state the approvals should be set sequentially as follows 1. Technician Approval - Is there a way to have all those assigned wi...

ginabarraza by Kilo Contributor
  • 2507 Views
  • 4 replies
  • 0 helpfuls

Restricting a related list

I have a related list on the Incident form that shows all the active incidents for the same company. This is for an MSP, and the list can be very long. I currently restrict the list to those created within the last 7 days, but I would like to restric...

Resolved! How to change to "Default" view by default

Hi All, How do i make the screenshot below "Default View" by default? I changed the view name in the module but nothing changed. Thanks for your help.

find_real_file.png
WP2 by Kilo Guru
  • 16777 Views
  • 1 replies
  • 7 helpfuls

Resolved! Remove attachment from a change request

Hello All, I am having difficulties removing iCalendar attachments from a Change Request. I am aware of community post: Removing attachments using GlideSysAttachment I may be using this wrong in a business rule. var attach = new GlideSysAttachment();...

Dead Blade by Kilo Guru
  • 2749 Views
  • 11 replies
  • 3 helpfuls

Resolved! Relating Requested Items To Change Requests

Is there a way to relate one requested item to multiple change requests? Currently I can relate one requested item to a change, however, when I relate the same requested item to another change it removes the link to the old change and only shows the ...

Resolved! Form layout not showing fields

Hi All,Form layout is not showing any fields & sections in table though they are present in dictionary and showing additional section called 'label' which is not created by me.This has happened after we tried to configure form. I tried to revert the ...

form layout issue.PNG
pritam8 by Kilo Expert
  • 11474 Views
  • 8 replies
  • 7 helpfuls

Resolved! Create a Reminder for Problem ticket not updated for 7 days

Dear all,   As the title mentioned, I am trying to create a reminder for Problem ticket which is not updated since last 7 days. Currently my way of achieving it is : 1. Create an event 2. Scheduled a script that run thru all Problem ticket and check ...

Jake36 by Kilo Contributor
  • 2653 Views
  • 3 replies
  • 1 helpfuls

Resolved! Use Delivery Time from Catalog Item to set Due Date on Requested Item

Hey, I need to be able to set the due date of requested items using the delivery time field from the catalog item. I know that normally the due date is calculated from the workflow itself, but the customer is using the same generic workflow for a lot...

Isak by Kilo Contributor
  • 4145 Views
  • 8 replies
  • 1 helpfuls

Approve and Reject button on email

Can somebody help me to create Approve and Reject Button on email notification and on click of approve new email should get populated. How can we achieve this functionality.     

Roshani by Tera Expert
  • 5709 Views
  • 3 replies
  • 2 helpfuls