ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Map to Field on Multiple Choice Field on Record Producer

We are trying to map a variable on a record producer to a teamspace table (tsp2_demand). The variable type is multiple choice, and the field type on the table is Choice. We have set up the Question Choices on the variable (attachment1) to match the C...

Resolved! Missing Ref:MSG string in approve email

Missing the Ref:MSG string in my email hence the request does not get approved when button is clicked. How can i fix this issue and where do i look? The "omit watermark" box is unchecked. var _waterMark = ''; var gr = new GlideRecord('sys_watermark')...

Kiff by Giga Expert
  • 1828 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Hide/Suppress Standard Change Forms on Service Portal

Hi, Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal. Thanks in advance. Vaishnavi

Resolved! Approver Getting Multiple Email Notifications

Hello, I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in parti...

find_real_file.png find_real_file.png
WP2 by Kilo Guru
  • 2290 Views
  • 16 replies
  • 0 helpfuls

Resolved! Why are users not visible to impersonate?

Hello,   unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not.   Thank you very much. Max

MAX17 by Tera Contributor
  • 6975 Views
  • 5 replies
  • 13 helpfuls

How to show >1 column in Glide List field

Hi,   We have a field 'Sites impacted' (Watch list kind field) on the Incident form, which needs to show 3 columns as drop down values during search: SIC Code + Name + Customer We have implemented this on Location field, which is a reference field. B...

find_real_file.png find_real_file.png
vspk by Giga Expert
  • 1328 Views
  • 2 replies
  • 0 helpfuls

Best practice to retire server

Hi All, I want to know ,what is the best practice if any server is decommissioned .We don't want to enlist that server in discovery dashboard as server not discovered. If i will change the status of server to Retired ,would it be excluded from discov...

_bhishek by Tera Guru
  • 1498 Views
  • 2 replies
  • 1 helpfuls

Imported KB Article Broken pasted image

Hello! We are importing our knowledge articles from Jakarta to New York. I've imported the kb_knowledge records and kb_version records through xml. I've noticed on articles that have pasted images, the images show up as broken icons.  I read another ...

amberestes by Giga Contributor
  • 1430 Views
  • 2 replies
  • 0 helpfuls

Resolved! Handling inbound emails with HTML in RITM Description field

Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...

mattmm by Kilo Sage
  • 2388 Views
  • 3 replies
  • 1 helpfuls

Key value pair in system property

Dear Experts, I have a requirement to create a select box type variable to hold 200 entries. The entries might get changed frequently so I thought of using a custom table to store the records and do a reference variable. However, I would like to know...

gowdash by Mega Guru
  • 1208 Views
  • 2 replies
  • 1 helpfuls

Resolved! Missing Catalog items

Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations  etc but don't see anything out of the ordinary. The issue ...

Jar by Tera Expert
  • 1444 Views
  • 4 replies
  • 0 helpfuls