I have a requirement,if sender's email contains 'xyz' or 'abc' create a ticket else redirect that email to email@company.com.How to achieve this?i have created inbound email action for 1st part but looking for help for redirection to other email addr...
We have a onsubmit script for CMS that worked fine but this is not working on Service Portal.function onSubmit() { //Type appropriate comment here, and begin script below var sys_id=gel('sysparm_item_guid').value; var gr = new GlideReco...
Notification Name : Onboarding - New User Info Trigger : When RITM is marked closed complete Send To : Manager on the input form Subject Line : Information for new hire: [First Name] [Last Name] Email body text : [First Name] [Last Name] Urgency Fla...
Hi everyone,Does anyone know how to hyperlink a ticket number on a document so when interacted with will take the user to that ticket? I thought I could simply copy the reference from my instance however the link only seems to work for me.
Hi Community,I want to know if is possible see the Additional comments posted(activity) on RITM into SCTask form. In our setup, if the SCTASK owner posts to Additional Comments it goes to the Client. Then the client posts a response but it only goes ...
Hi Everyone,I am working on report and the reports are created through database view.Tables are: 1) cmdb_rel_ci and 2) u_system_tracking_reportI want to change the label name of "sys_created_on" to "Report date"and as well as "Parent" to "Applicati...
KA without Author and SME , Author and SME will be required fields so all empty needs to be updated. Please update Author with - ABC person(USER) and SME with XYZ person(Another USER). can someone pls help with FIX\BACKGROUND SCRIPT to update 1000...
Hi Experts, I need to use the assign survey option for the published survey want to know is there any default email template getting attached(name of the email template) if there is no default email template how will I assign one of the custom email ...
i want to know the flow of the process or idea, demand, project
Hi (London latest patch) We have created 5 new fields on change_request. Then we have added those 5 fields to the "Change Request activity formatter", by using the "configure available fields" link Then we make som input in the 5 fields and save t...
Hello - we are using a multirow variable set in one of our catalog items (contains 6 variables). When the catalog item is submitted through the Service Portal, a lot of the data that was entered in the MRVS is missing when viewed in the platform. W...
Good day everyone, How to remove these two options from the context menu (refer the below image) ? table name : rm_release
Hello Community members,I have a requirement to get some external data in include script(server side). I am using the following code for the same but i am getting error like "XMLHttpRequest" is not defined . var client=new XMLHttpRequest(); ...
Hi,I am working on Asset management implementation. I know how to assign/consume consumables (using consume button) but what is the best way to reclaim that consumable if person leaves the organization (or any other applicable) use case?Thanks in adv...
Hello, Has anyone tried out One click survey option that is documented in the docs link below: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/survey-administration/concept/c_SurveyServicePortal.html The docs link below ...
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