I'd like to identify which users are subscribed to a specific knowledgebase I've looked in the specifc knowledgebase record, tried to run a report using the knowledgebase and knowledge tables without any success. The knowledge table does include the...
Hi All, How to write script in flow designer. I want to write the below code in flow designer, var groupValue=gr.assignment_group.u_auto_close_duration;var half = (groupValue/2).toFixed(2);var roundingValue=Math.round(half);var gDate = new GlideDate(...
Hi All,I have a requirement to setup inbound REST API, so the third party system can consume our REST API's to create/update the incident tickets in our system.At the same time we do not want them to send any data that is not compliance with the our ...
in shopping cart page, before checking out can we get the details of items present in the cart and their variables in script.
I am importing asset data through a transform map/import set, and am setting my model category (Computer for instance), but yet, the CI that is created is not being set to the Computer class. It keeps creating a CI with the 'Configuration Item' cla...
Is there a max number of Question Choices that can be added to a Select Box? I have 11 choices and only 10 will show up when I click the select box. I've seen potential answers that say to adjust glide.xmlhttp.max_choices (has a max of 15) or glide....
We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item. The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments asso...
I have a need to pull out Change Requests along with the approval date and times listed in an .xlsx format is there something I am missing? I can export Change Requests but it does not export the approval data needed. Any help would be most appreciat...
If you are not familiar with how ServiceNow marks spam, you can review these articles to get caught up: Email Spam Scoring and FilteringDesignate trusted and untrusted email domainsSender Policy Framework At our company, it has been a common practice...
All, Has ITIL changed the matrix that calculates Priority in v4? I see in the New York release, OOTB, that the Change form has Priority, Impact and Risk, but no Urgency field. I don't understand how Priority is determined now. Can anyone explain? ...
Hi, I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date. But when i am submitting the form without filling those details still i am ...
Hi All - We are using this glide list type field, where it was displaying name and email when we were in Madrid. But when we upgraded to New York it is now just displaying name. How to add email additional to name. Tried adding few attributes but no ...
I want to restrict "Request For" on Order confirmation pop up to show users only based on logged-in user's organisation. So i'm trying to call a script include in a system property "glide.sc.request_for.query" which returns a query. But this is not w...
HI All, I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form. Widespread - Critical Large - High Limited - Medium Localized - Low Exam...
Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?
