Unauthorized change
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08-27-2023 10:22 PM
Hello All,
I am trying to create an authorized change by configuring OOB process but I couldn't be able to open any unauthorized change.
I have made the changes on CI but it's not working.
Basically, I have to implement an OOB unauthorized changes process which is not working.
Configured as per doc
https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/change-managem...
Need your help
Thanks
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12-09-2023 05:01 AM
Hi @Community Alums
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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11-27-2024 11:50 AM
A question, please: we are using OOTB rules for Unauthorized changes being Emergency changes; however, when an Unauthorized/Emergency change is copied to a new change, it brings along with it the Unauthorized value and Emergency Type - which we don't want. I have looked at the Change Properties, and the unauthorized field is NOT included in what to copy to the new change BUT the type is (not a problem...). There's an OOTB ACL that also prohibits users from modifying the Unauthorized field - and limiting this capability to ONLY the "change_manager" role; however, despite that, it can be copied with the previous Unauthorized = True value. I feel like we have (2) options:
1) Only allow Normal changes to be copied to new ones .. or ..
2) Upon copying a change, automatically set the Unauthorized = False and Type = Normal
I'm currently in the "Copy Change" UI Action, and I suspect that I could modify the script to accommodate this, but it this the best course of action? Are there other options I'm missing?
TY in advance!
