Universal Request Config tab not showing in Catalog Items

[Tomi Corigliano]

Hi,

I have installed the Universal Request plugin.

Nevertheless, the tab Universal Request Config disappears immediately after I have opened a Catalog Item.

[Community Alums]

Hi @Tomi Corigliano ,

You will need to enable a property for catalog items "sn_uni_req.enable_ur_all_cat_items"

For catalog items, RITM should be registered as a service in Universal Request.

For record producers, the target table should be registered as a service in Universal Request.

Please follow the steps :

1. Navigate to sys_properties.list.
2. Click New.
3. To configure all catalog items to create a universal request:
   1. On the form, fill in the fields.

      System Property form

      Field	Description
      Name	Unique identifier of the property. Specifysn_uni_req.enable_ur_all_cat_items.
      Type	Type of the property. Specify boolean.
      Value	Option to specify if all catalog items can be configured at a time to create a universal request. Possible values are true or false.

   2. Click Submit.
4. To configure all record producers to create a universal request:
   1. On the form, fill in the fields.

      System Property form

      Field	Description
      Name	Unique identifier of the property. Specifysn_uni_req.enable_ur_all_rec_prod_items.
      Type	Type of the property. Specify boolean.
      Value	Option to specify if all record producers can be configured at a time to create a universal request. Possible values are true or false.

   2. Click Submit.

[Tomi Corigliano]

Hi Sandeep,

Thank you for your reply.

I have configured it as you described;

Nevertheless, the tab keeps on disappearing.

[Community Alums · Accepted solution]

Hi @Tomi Corigliano ,

 There is a Client script, that hides the setting. In my demo system it works for catalog items (Not record producer). I checked the "service configuration" table and could find this entry.

for all record producer, where you want to have in addition an universal request you need to add it to the service configuration. Afterwards the general sys_property will work.

So for record producer:

1. Create the property sn_uni_req.enable_ur_all_rec_prod_items value =true

2. Add table to the service configuration (e.g. incident)

Or:

1. Add table to the service configuration

2. Activate it individually within the record producer over the additional tab "Universal Request Config"