Update error in updating platform notification preferences

[AmrL]

Users are receiving the following error while they are trying to update their platform notification preferences.

I need help to figure out a permanant solution as it's a platform issue affecting many users.

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1832234

Resolution

• To fix the issue, create a New write acl on sys_user table on Notification field for snc_internal role.
• Once the ACL is created, toggling user preference should not cause any error message.

[Ankur Bawiskar]

@AmrL 

ask them to clear instance cache using cache.do and then logout and login

if that doesn't help then raise a case with ServiceNow

[Tanushree Maiti]

Hi @AmrL 

refer KB: KB1832234 Changing the notification preference gives error "Update Error: Unable to update preferenc... 

Resolution

• To fix the issue, create a New write acl on sys_user table on Notification field for snc_internal role.
• Once the ACL is created, toggling user preference should not cause any error message.